Cancellation, Returns & Exchanges Policy

Customer satisfaction is our #1 priority!

Cancellation Policy:

  1. If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on the "cancel order" option against the order number that you want to cancel.

  2. If you cancel your order before it is shipped, we will refund you the entire amount.

We have a customer friendly 2 days return & 7 days exchange policy on most products.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Policy:

  1. We have a generous 2-day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back. 

  2. Please initiate returns via our Returns Centre within 2 days [48 hours] from the date of receiving the product. Return requests will not be accepted through any other medium.

  3. We will arrange for a courier to pick up the merchandise from your address. Label Aarna will bear the cost of return shipping. In rare cases that our courier cannot pick up from your address, the customer will be responsible for shipping the product to our warehouse.

  4. Refunds will be processed in the form of store credit that can be used for future purchases. The store credit will have validity of 3 months. 

  5. Store credit will be issued for the full product price paid by the customer. 

  6. Please allow 5-7 business days after the product is received back to our warehouse in Surat and quality check is done for processing of store credit.

  7. If you have any questions, you can contact us at labelaarnaofficial@gmail.com

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement: 

  1. Any product that exhibits physical damage to the product.

  2. If the saree has been ordered with fall and edging.

  3. If the product is customized for you.

  4. If the Return is requested after 48 hours of receiving the shipment.

  5. If the product is made to order.

Exchange Policy:

  1. You have to raise an exchange request within 7 days of receiving the product.

  2. Please initiate exchange via our Returns Centre within 7 days from the date of receiving the product. Exchange requests will not be accepted through any other medium.

  3. We will arrange for a courier to pick up the merchandise from your address. Label Aarna will bear the cost of return shipping. In rare cases that our courier cannot pick up from your address, the customer will be responsible for shipping the product to our warehouse.

  4. Once we have it with us, we will ship the replacement product to you within 5-7 working days.

  5. Exchange is not possible if the saree has fall and edging done to it.

  6. Exchange would not be accepted if the product was customized
    for you.

  7. If you want to exchange the product you ordered for with another
    product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing an order and pay the balance amount on your next purchase.

  8.  If you want to exchange your product with another product of
    lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of store credit. 

  9. Return or exchange of the exchanged product is not possible.

  10. No discount will be given on exchange orders.

FAQ's

How soon will I get my Store Credit?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your item is inspected and approved, we will send your credit note (credit notes are issued on your registered email address). Please note, Label Aarna reserves the final right to refuse or accept a return or exchange. All disputes are subject to Gujarat Jurisdiction only.

How to use the Store Credit?

Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’. You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your given discount amount. If there are any issues in using the credit note code, please contact our customer care team and they will be of assistance.

How long is my store credit valid for?

The store credit will have a validity of 3 months. Request you to use the credit in the provided time frame.